Terms of Service

Last updated: 22 April 2026

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the Vynce website and AI document intelligence platform (the "Service") provided by Vynce B.V. ("Vynce"). By accessing or using the Service, you agree to be bound by these Terms.

2. Eligibility and Accounts

You must be at least 16 years old and legally able to enter into a binding contract. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Subscriptions and Payment

Paid plans are billed in advance on a recurring basis (monthly or annual) and are non-refundable except where required by law. Fees, included usage quotas, and overage rates are described on our Pricing page.

4. Acceptable Use

  • No uploading content that is illegal, infringes third-party rights, or contains malware.
  • No attempts to reverse-engineer, resell, or circumvent usage limits of the Service.
  • No use of the Service to build a competing product.
  • Comply with all applicable laws, including data protection and export control.

5. Customer Content

You retain all rights to documents and data you upload ("Customer Content"). You grant Vynce a limited, non-exclusive, worldwide license to host, process, and display Customer Content solely to provide the Service to you. Vynce will not use Customer Content to train foundation models without your prior written consent.

6. Intellectual Property

The Service, including all software, models, design, and documentation, is owned by Vynce and protected by intellectual property laws. We grant you a limited, revocable, non-transferable license to use the Service in accordance with these Terms.

7. Service Availability

We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance, emergency patches, or force majeure events may cause temporary disruption. See our SLA for paid plans if applicable.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. AI-generated outputs may contain errors; you are responsible for reviewing outputs before relying on them for material decisions.

9. Limitation of Liability

To the maximum extent permitted by law, Vynce's aggregate liability under these Terms will not exceed the fees paid by you to Vynce in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

10. Termination

You may cancel your subscription at any time from your account settings. We may suspend or terminate the Service if you breach these Terms. Upon termination, your data will be retained for 30 days for export, then permanently deleted.

11. Changes to Terms

We may update these Terms. Material changes will be announced at least 30 days in advance via email or in-product notice. Continued use after the effective date constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of the Netherlands. Any dispute will be subject to the exclusive jurisdiction of the competent courts of Utrecht, the Netherlands, subject to mandatory consumer protections in your country of residence.

13. Contact

Vynce B.V. · Vinkenburgstraat 2A, 3512 AB Utrecht, The Netherlands · legal@vynce.ai